Free Bottleneck Check
A 30-minute call. We look at how work actually flows in your business and identify the one bottleneck worth fixing first. You get a one-page summary by email within 24 hours.
Operations and AI workflow consultancy
Find the bottleneck costing you time.
Service businesses lose hours to follow-ups, scheduling, and handoffs that depend on one person's memory. I map where work stalls, then fix one workflow properly.
The problem
Does this sound familiar?
Follow-ups depend on who remembers them.
A proposal goes quiet and a reply never gets sent.
Your team asks you the same questions every week.
Answers live in your head, so every new hire waits on you.
You manage a VA or team all day.
You are supervising the work instead of running the business.
Your tools don't talk to each other.
Hours go to copying details between email, sheets, and task lists.
None of this is a discipline problem. It is a systems problem, and it can be fixed, starting with the one bottleneck that costs you the most.
How it works
STEP 01
STEP 02
STEP 03
One fix first. Then the next step.
Operations Bottleneck Fix
That bottleneck is redesigned and built into a working workflow, with a guide your team can follow. Delivered in 7 to 10 business days after payment and access are confirmed.
Next step, if you want it
An AI Assistant for your inbox and calendar, or a Command Center for what needs attention across your tools. Both are set up for you, and nothing is sent or booked without your approval.
Offers
Start with one workflow.
Operations Bottleneck Fix
- Process review and agreed success criteria before we build
- One implemented workflow, tested on the scenarios we agree
- Workflow map and user guide
- Live handover with a recording you can share
- Bug-fix window after handover
AI Assistant
- Inbox sorting and draft replies
- Calendar summaries and scheduling drafts
- Itinerary plans for business travel (you make every booking)
- Follow-up reminders and tasks from meeting notes
Command Center
- One view of what needs attention across your tools
- Up to 8 connected tools
- Modules for sales, finance, operations, and HR onboarding
One invoice with 150 to 200 line items, twice a month. It went from two to three hours down to about thirty minutes, and every line was still reviewed.
The QuickBooks invoice workflow. Client names are not shared. Demos on this site use fictional businesses and sample data.
Other workflows
Scoped on request.
Each one is built after a short scoping call, to fit your tools and access. Open a card to see the pain, the process, and the result.
Dead lead reactivation
Reconnect with old leads through personal follow-ups, with replies handled.
See pain, process and result
- Pain
- Old leads sit in the CRM or inbox with no follow-up. Nobody has time to reconnect, so warm interest goes cold.
- Process
- Sort old leads by last contact and interest. Draft a personal follow-up for each group for your approval. Send in batches. Route replies to you, with a draft response ready.
- Result
- Every old lead has a clear, personal reply path, and you can see who answered and what to do next.
AI voice receptionist
Answer missed calls, take details, and book appointments.
See pain, process and result
- Pain
- Calls go unanswered during appointments or after hours. Callers try the next business on the list.
- Process
- Answer missed calls with a clear greeting. Collect name, reason, and a preferred time. Offer a booking within set hours, then send you a short summary.
- Result
- Every missed call has a recorded reason and a next step, and you review one summary instead of a stack of voicemails. Needs a phone setup, scoped first.
RFP and tender responses
A reusable library of past answers, certifications, and case studies.
See pain, process and result
- Pain
- Each tender restarts from scratch. The same answers, certificates, and case studies get hunted down every time.
- Process
- Build a library of past answers, certifications, and policies. Match new questions to it. Draft answers for a reviewer, and flag the gaps you still need to fill.
- Result
- Faster first drafts, with a person checking every answer before anything is submitted.
Overdue invoice follow-up
Friendly reminders with a clear escalation path.
See pain, process and result
- Pain
- Invoices go overdue because reminders are sent by hand, late, or not at all.
- Process
- Check the open invoice list from your accounting tool or sheet. Send a friendly reminder on a set schedule, then a second reminder and a payment-plan offer. Flag any dispute to you.
- Result
- Every overdue invoice has a reminder schedule and a next step, so nothing depends on someone remembering to chase it.
Sales call review
Score calls against your playbook and summarize coaching points.
See pain, process and result
- Pain
- Calls happen, but nobody checks them against the playbook. Coaching depends on the manager's spare time.
- Process
- Transcribe calls. Score each one against your playbook: script steps, pricing, and objection handling. Write a short coaching summary for each rep.
- Result
- Consistent feedback every week, with the specific moments worth reviewing.
Customer feedback themes
Group reviews, surveys, and support tickets into clear themes.
See pain, process and result
- Pain
- Reviews, surveys, and support tickets pile up in different places and never get read together.
- Process
- Gather feedback into one sheet. Tag each item by topic and sentiment. Summarize the recurring themes each month, with real examples.
- Result
- A monthly view of what customers repeat, so the team fixes the right things first.
Contract first-pass check
A plain-English summary of common risk clauses. Not legal advice.
See pain, process and result
- Pain
- Contracts get signed without anyone noticing risky clauses, such as auto-renewal, liability caps, or hard termination terms.
- Process
- Check the document against a checklist you define: payment terms, liability, renewal, and termination. Flag each item and write a plain-English summary.
- Result
- A first-pass list of clauses to look at closely. A lawyer still makes the final decisions.
Product listing drafts
Turn supplier information into consistent listing drafts.
See pain, process and result
- Pain
- Every new product needs listing copy written from scratch, and the details drift between channels.
- Process
- Take supplier data and specs. Draft titles, descriptions, and bullets in your format. Keep one master sheet, so an update flows to every version.
- Result
- Consistent listing drafts ready for review, with one place to update specs.
SOP and training builder
Turn a recorded process interview into a step-by-step SOP.
See pain, process and result
- Pain
- How-to knowledge lives in one person's head, so onboarding depends on them being free.
- Process
- Record a process interview. Extract the steps, owners, and checkpoints. Draft a step-by-step SOP with a checklist, then review it with the person who does the work.
- Result
- A written procedure a new hire can follow, checked by the people who run the process.
Churn early warning
Flag accounts that show signs of leaving, with a suggested check-in.
See pain, process and result
- Pain
- Customers quietly leave, and the first sign is a cancellation you could have prevented.
- Process
- Watch the signals you choose: usage drops, support tickets, failed payments, or unanswered messages. Flag the account and draft a check-in note for your approval.
- Result
- Earlier conversations with at-risk accounts, before they cancel.
Results describe what each workflow is built to do, not measured client outcomes. Each one is scoped against your tools and access before anything is quoted.
Demos
Working demo · fictional business data
Guided walkthrough · illustrative concept
Working demo · fictional agency
Illustrative, not client results.
AI Assistant
Gathers an owner's day onto one page, turns a voice note into tasks, and flags anything waiting on someone else.
View the demo →Back-Office Operating System
Links invoices, schedules, and reviews so one record feeds the next step. An archived concept, not a live tool.
View the demo →Operations Command Center
Shows people, projects, and client contracts in one view. Requests route to an owner, and approvals show a draft first.
View the demo →G
About
Grace Aninang
I spent nine years supporting founders and operations teams as an executive assistant and operations manager. That work taught me where businesses lose time: in the handoffs, the follow-ups, and the decisions that only exist in one person's head.
Now I build AI-assisted workflows that make that work visible and repeatable, with a person approving every decision that matters.
Next step
Start with the one process that costs you most.
A free 30-minute Bottleneck Check. You get a one-page summary within 24 hours, whether or not we work together.